Terms & Conditions:
All Private Virtual Experiences
Bookings:
All bookings must be confirmed in writing (email)
Dates and time slots can be held for 48 hours in non-peak and 24 hours in peak season before an invoice will be issued
Peak season is November and December
Dates/times and experience type will be confirmed in writing once payment for deposit or full amount has been received
Payment Terms
All payments are due on the receipt of invoice
If an experience is confirmed more than 28 days prior to the date of the experience a non-refundable deposit for £350+VAT will be charged
A final invoice for the balance of the experience will be issued before virtual experience tasting boxes are dispatched
If an experience is confirmed 28 days or less prior to the date of the experience an invoice for the experiences final numbers will be issued
If exact final numbers are not known 28 day so less prior to the date of the experience an invoice for the minimum quoted numbers will be issued.
When final numbers are confirmed another invoice will be issued for the balance
All virtual experiences require payment in full before the virtual experience tasting boxes are dispatched
All experiences require a minimum order quantity of 12 virtual experience tasting boxes if a greater minimum number hasn’t been included on quotation
Cancellation & Transfer Policy:
All events must be cancelled in writing (email)
Experiences cancelled up to 28 days in advance will incur a cancellation fee of £350+VAT. This fee will be retained at the point of refund
Experiences cancelled less than 28 days in advance of the book experience date will not be refunded
Experiences cannot be refunded once drinks boxes are ready in the warehouse to be dispatched or have been dispatched
Experience dates can only be transferred to another date if we receive 30 days written (email) notice in advance of the confirmed experience date and is subject to availability
Distribution of boxes:
We require a minimum 7 days notice to dispatch the virtual experience tasting boxes
Madam Geneva & Gent Ltd is not liable for missed or failed deliveries arising from incorrect or incomplete delivery information received
Our virtual experience tasting boxes can only be delivered to UK Mainland addresses
Due to UK distribution and duty laws our fulfilment house is unable to deliver drinks tasting boxes overseas including the Channel Islands and Northern Ireland
The Experience:
Madam Geneva & Gent Ltd will provide the meeting link for all our virtual experiences unless otherwise agreed
All Madam Geneva & Gent Ltd Virtual Experiences will be delivered via Zoom Meetings unless otherwise agreed
All attendees need to provide their own glassware, cocktail equipment, ice and garnishes which they will use for the experience, full details of what is required will be sent to all participants via email prior to the date of the experience
All attendees are responsible for their own device being compatible with Zoom Meetings and being fully charged or plugged in
All attendees are fully responsible for having a good connection to the internet during the event
Please inform Madam Geneva & Gent Ltd if you have any allergies which may affect you during the gin tasting or cocktail experience
The Chief Medical Officers for the UK recommend that if you're pregnant or planning to become pregnant, the safest approach is not to drink alcohol at all to keep risks to your baby to a minimum
Madam Geneva & Gent Ltd is not liable or responsible for any issues arising from drinking anything during our gin tasting events
All participants must be 18 or over to attend. ID may be required before attending
Madam Geneva & Gent reserves the right to modify or cancel the experience without prior notice if unforeseen circumstances arise. In the unlikely event of cancellation of the event, we shall inform you as soon as possible using the contact details provided to us and offer you a full refund of the experience
Madam Geneva & Gent Ltd supports drinking responsibly
PRIVATE GIN EXPERIENCES
Madam Geneva & Gent are not responsible for providing a venue for the gin experience. If clients do ask Madam Geneva & Gent to source a suitable venue/location a separate venue finders-fee will be charged
All venue hire costs, minimum spends agreements, corkage charges and any other fees charged by the clients chosen venue will be responsibility of client and are not included in Madam Geneva & Gents gin experience fee
Please inform Madam Geneva & Gent if you or any of your guests have any allergies that may affect you during the experience or if any of your guests are pregnant
If any guests are unsure about any of the drink or food offered during the experience, we advise that you do not eat or drink the item
Madam Geneva & Gent is not liable or responsible for any issues arising from eating or drinking anything during the experience
Madam Geneva & Gent reserves the right to refuse admission to our experiences to any person that the we deems unfit to attend the experience including those displaying disorderly conduct or drunkenness
Madam Geneva & Gent supports drinking responsibly
Private Gin Experiences Fees & Payments
A 50% non-refundable deposit is required to confirm the booking and secure the gin experience date
The remaining balance is payable 30 days prior to the confirmed date of the Gin Experience
Gin Experiences booked/confirmed less than 30 days in advance of the gin experience date require 100% non-refundable payment of the proposed gin experience fees
Any additional costs incurred over and above the proposed gin experience will be billed post event
Cancellations or Transfers:
All cancellations must be received in writing
50% of the proposed gin experience fee is non-refundable
100% of the gin experience is non-refundable if the gin experience is cancelled within 30 days prior to the agreed gin experience date
Gin experience dates are transferable if requested in writing and received 30 days or more prior to the agreed experience date, subject to availability
Madam Geneva & Gent reserves the right to modify or cancel the experience without prior notice if unforeseen circumstances arise. In the unlikely event of cancellation of the event, we shall inform you as soon as possible using the contact details provided to us and offer you a full refund of the experience
This excludes cost of possible venue hire fees for which Madam Geneva & Gent cannot be held responsible
Ticketed Events
Each ticketed gin tasting requires a 100% payment to confirm the booking.
All tickets purchased are not refundable
Tickets can be transferred to another person when received in writing (email ginfo@madamgenevaandgent.co.uk).
Tickets can be transferred to other dates of the same tasting event if received in writing (email ginfo@madamgenevaandgent.co.uk) at least 5 working days prior to the date of the original gin tasting booked
Please arrive promptly for the beginning of the gin tasting. Late arrivals might not be permitted entry. If you think you will be late please contact Emma or Wil on 07934 781 056 or 07904 529 287 respectively
No food is provided during the gin tasting
Please inform Madam Geneva & Gent Ltd if you have any allergies which may affect you during the gin tasting or if you are pregnant
Madam Geneva & Gent Ltd is not liable or responsible for any issues arising from drinking anything during our gin tasting events
All participants must be 18 or over to attend
Madam Geneva & Gent reserves the right to refuse admission to our experiences to any person that the we deems unfit to attend the experience including those displaying disorderly conduct or drunkenness
Madam Geneva & Gent reserves the right to modify or cancel the experience without prior notice if unforeseen circumstances arise. In the unlikely event of cancellation of the event, we shall inform you as soon as possible using the contact details provided to us and offer you a full refund of the experience
Madam Geneva & Gent Ltd supports drinking responsibly